Returns Policy

NanoJR Return and Exchange Policy At NanoJR, we are committed to the complete satisfaction of our customers. We understand that sometimes a product may not meet expectations, which is why we have developed a fair and clear return policy:

1. Return period:

• Products can be returned within 30 days from the date you receive the item.

2. Return policy:

• The product must be in new condition, unused and undamaged.
• All original packaging, tags, and certificates attached to the package must be retained.
• Personalized products (such as custom engravings) are not returnable, except in the event of a manufacturing defect.

3. The return process:

• Please contact our customer service before sending the product back.
• We will provide you with a return form and a free shipping label.
• The product must be packaged securely to prevent damage during shipping.

4. Refunds policy:

• A full refund will be given for the product, excluding shipping costs.
• The refund will be made using the same payment method used to make the original purchase.
• The return processing time is up to 10 business days from the moment the product is received at our warehouse.

5. Product replacement:

• .
• In case of an exchange for a more expensive product, the difference will be charged.

6. Defects or damage:

• If a product is received that is defective or damaged during shipping, please contact customer service immediately.
• We will replace the product or provide a full refund, including shipping costs.

7. Special cases:

• In case of technical problems with the Nano chip, we will provide repair or replacement service at any time under warranty.

8. Questions and inquiries:

• For any questions or inquiries regarding returns, please contact our customer service by email [info@nanojr.com].

At NanoJR, we believe in the quality of our products and are committed to providing a superior customer experience. This policy is designed to ensure your complete satisfaction with every purchase.