The Book of Psalms against the backdrop of the landscapes of the Promised Land

At NanoJR, we are committed to the complete satisfaction of our customers. We understand that a product may occasionally not meet expectations, and so we have developed a fair and clear returns policy:

1. Return Period:
   • Products can be returned within 30 days of the order delivery date.
2. Return Conditions:
   • The product must be in new, unused, and undamaged condition.
   • All original packaging, tags, and authenticity documentation must be retained.
   • Customized products (such as engraved items) are not eligible for return, except in the case of a manufacturing defect.
3. Return Process:
   • Please contact our customer service team before sending the product back.
   • We will provide you with a return form and a free shipping label.
   • The product must be packed securely to prevent any damage during shipping.
4. Refund:
   • A full refund will be issued for the product, excluding the original shipping costs.
   • The refund will be processed using the same payment method as the original purchase.
   • The refund processing time is up to 10 business days from the time we receive the product at our warehouse.
5. Exchanges:
   • We offer a no-cost exchange within the return period.
   • If the replacement product is more expensive, the difference will be charged.
6. Defects or Damages:
   • If a product is received defective or damaged, please contact customer service immediately.
   • We will replace the product or provide a full refund, including the shipping costs.
7. Special Cases:
   • For any technical issues with the nano chip, we will provide repair or replacement service at any time within the warranty period.
8. Questions and Inquiries:
   • For any questions or inquiries regarding returns, please contact our customer service team at [phone number] or [email address].

At NanoJR, we believe in the quality of our products and are committed to providing an excellent customer experience. This policy is designed to ensure your complete satisfaction with every purchase.